Privacy Policy

Last updated: 2024

Dicopu ("Dicopu", "we", "us" or "our") provides window cleaning at height services and operates this website. This Privacy Policy explains how we collect, use, store and protect personal data in connection with your use of this website, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Dicopu is the data controller responsible for your personal data. Our details are set out in the "Contact Us" section below.

1. Personal Data We Collect

We collect personal data only where you voluntarily provide it to us, primarily through the contact or quote request form on this website. The categories of personal data collected through that form are:

• Contact details: name, email address and telephone number
• Property information: the address of the property where window cleaning at height services are requested
• Enquiry details: any information you choose to include describing your requirements, the property type, or access considerations relevant to providing a quote

We do not knowingly collect any special category data (such as health or financial information) through this form, and we ask that you do not submit such data to us.

2. Why We Collect This Data

We use the personal data submitted through our form for the following purposes:

• To respond to your enquiry and provide a quotation for window cleaning at height services
• To schedule and carry out requested services, including arranging site access
• To maintain records of correspondence for customer service and administrative purposes
• To comply with our legal and accounting obligations

3. Legal Basis for Processing

Under the UK GDPR, we rely on the following legal bases to process your personal data:

• Contract: where processing is necessary to take steps at your request prior to entering into a contract, or to perform a contract with you (Article 6(1)(b))
• Legitimate interests: where it is in our legitimate interest to respond to enquiries and manage our business relationships, provided this does not override your rights and interests (Article 6(1)(f))
• Consent: where you have given clear consent, for example to the storage of a cookie preference, or to advertising measurement on the confirmation page (Article 6(1)(a))
• Legal obligation: where we must retain certain records to comply with UK tax and accounting law (Article 6(1)(c))

4. Retention of Data

We retain personal data submitted through our form only for as long as necessary to fulfil the purposes described above, typically for the duration of our business relationship plus a reasonable period afterwards to handle any follow-up queries or legal requirements. Financial records relating to services provided are retained for the period required under UK tax legislation. Once no longer required, personal data is securely deleted or anonymised.

5. Who We Share Data With

We do not sell or rent your personal data. We may share personal data with:

• Staff or subcontractors directly involved in delivering the requested window cleaning services
• Professional advisers (such as accountants) where necessary for legal or financial compliance
• Regulatory or law enforcement bodies where we are required to do so by law

We do not use any third-party analytics services on this website. No data is shared for analytics purposes.

6. Cookies

This website sets only one cookie, named cookie_pref, which stores your consent preference for a period of one year. This cookie is strictly used to remember your choice regarding consent and does not track your browsing behaviour. No analytics cookies, session cookies, or CSRF cookies are set by this website.

Advertising measurement is only activated after you have given consent, and only operates on the confirmation page following a completed enquiry or booking. It does not run on any other page of this website.

7. Your Rights

Under the UK GDPR, you have the following rights in relation to your personal data:

• The right to be informed about how your data is used
• The right of access to the personal data we hold about you
• The right to rectification of inaccurate or incomplete data
• The right to erasure of your personal data in certain circumstances
• The right to restrict processing in certain circumstances
• The right to data portability
• The right to object to processing based on legitimate interests
• The right to withdraw consent at any time, where processing is based on consent

To exercise any of these rights, please contact us using the details below. We will respond to your request within one month, as required by law.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent supervisory authority for data protection.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

• Dicopu
• 114 North Street
• Bristol, BS8 1SP
• United Kingdom
• Email: [email protected]
• Phone: +44 117 866 6174

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated revision date.